MetriNote – Lenovo Expands Audio with EPOS
Author: Irwin Lazar, President & Principal Analyst What's the news? November 7, 2023 – Lenovo and EPOS have announced a partnership to develop and deliver new co-branded business audio devices....
View ArticleMetriNote – RingCentral Advances CX and Events
Author: Irwin Lazar, President & Principal Analyst What's the news? November 14, 2023 – RingCentral announced the general availability of two new products: RingCX, its natively-built AI-powered...
View ArticleMetriNote – Notion Brings AI Search to its Connected Workspace Users
Author: Beth Schultz, Vice President of Research & Principal Analyst What's the news? November 14, 2023 – Notion has introduced its latest generative AI feature, Q&A. This AI-powered search...
View ArticleMetriNote – HP|Poly Expand Teams Room Options
Author: Irwin Lazar, President & Principal Analyst What's the news? November 13, 2023 – In advance of Microsoft’s annual Ignite conference, HP|Poly introduced several new offerings designed to...
View ArticleIs Now the Time to Move to Microsoft Teams Phone?
Author: Irwin Lazar, President and Principal Analyst Not available for licensing. Metrigy’s research shows that more than most companies now use Microsoft Teams for collaboration, messaging, and...
View ArticleMetriNote – Talkdesk Launches New GenAI Features
Author: Diane Myers, Principal Analyst What's the news? Talkdesk last month announced it has layered generative AI (GenAI) across its contact center platform to improve every stage of the customer...
View ArticleMetriNote – Verint Analyst Days 2023
Authors: Beth Schultz, VP of Research and Principal Analyst, Robin Gareiss, CEO and Principal Analyst Overview Verint executives shared their strategic vision for CX automation during Verint Analyst...
View ArticleTrends for Patient Experience Success
Author: Robin Gareiss, CEO and Principal Analyst Not available for licensing. Bringing Customer Experience Technologies to Patient Care Patient experience is becoming increasingly vital to healthcare...
View ArticleMetriNote – Microsoft Loop Now Generally Available
Authors: Beth Schultz, VP of Research and Principal Analyst What's the news? November 15, 2023 – Microsoft Loop, a connected workspace app enhanced with generative AI capabilities from Microsoft...
View ArticleMetriNote – Alianza Collaborates with AWS
Authors: Irwin Lazar, President and Principal Analyst What's the news? November 28, 2023 – Alianza announced a strategic collaboration agreement with Amazon Web Services (AWS) to deliver Alianza’s...
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